Question: Do you ship internationally?
Answer: No, at this time we are unable to ship internationally.
(Please note, due to Covid shipping rates may be higher than usual and are calculated by the postal services.)
Question: How do I enter my promo code?
Answer: Promo codes can easily be entered at checkout.
Question: How long is order processing time?
Answer: Processing time is 2-3 business days. Tracking information is sent via email once your items have been shipped.
Question: Can I change the shipping address for my order?
Answer: We aim to ensure the highest level of security with each of our orders. Therefore we are unable to ship to accept any shipping changes, after your purchase has been made.
Question: May I cancel my order?
Answer: If your item has not already been shipped, you are welcome to cancel your order. Please contact our customer service email: email@example.com with your order number for assistance. However if your item has already shipped, your order may not be canceled. Please refer to our refund policy for any further questions.
Question: When are the out of stock products restocking?
Answer: We restock items regularly. Please sign up for our newsletter to be the first to hear about any restocks! We also announce our restock dates via our Instagram account, @TheBrandBuilderStudio.